Business organisation
Turning priorities into clear actions, bringing order to the moving parts and making sure important work does not disappear.
Fractional Client Operations & Marketing Support
Your business has grown. But everything still comes back to you.
I work with founders of growing service businesses as their experienced right-hand person, helping to keep operations, clients, marketing and projects moving without everything needing their involvement.
Organised operationswith clearer ways of working
Clients and projectskept moving and looked after
More headspacefor you to lead and grow
The business has grown
But you’re still holding it together.
You have more clients, more projects and more people involved in the business. But somehow, you’re still the person joining all the dots.
- Chasing people and checking progress
- Remembering things that are not written down anywhere
- Stepping in to keep clients happy
- Trying to make sure marketing actually happens
- Holding far too much of the business in your own head
You don’t necessarily need another pair of hands. You need someone experienced who can take ownership.
What I help with
The things that keep landing back on your desk.
I step into the space between you, your clients and your team. I bring structure, keep priorities moving and take ownership of the work that should not need your constant involvement.
Client experience
Keeping clients informed and looked after through stronger onboarding, communication, meetings, reporting and follow-up.
People & projects
Coordinating work, clarifying ownership, following up on actions and keeping people accountable without you doing the chasing.
Marketing coordination
Turning strategy into an achievable plan and making sure marketing continues to move when client work gets busy.
Processes & systems
Finding the bottlenecks, documenting better ways of working and creating simple processes that the team can actually use.
AI & automation
Introducing practical tools where they genuinely save time or improve the way the business works, without forcing AI into everything.
What changes
The business keeps moving without you holding every thread.
01
Clients feel informed, valued and confident in the business.
02
People know what they own and what needs to happen next.
03
Projects and marketing keep moving without constant chasing.
04
Better processes reduce repeated questions and unnecessary work.
05
You have visibility without needing to oversee every detail.
Ways to work with me
Get a clear plan. Or hand over ongoing ownership.
01
£500
Growth & Operations Plan
For founders who know the business needs to run differently but are not sure what to tackle first, including where AI could genuinely help.
- Review of your workflows, tools and where work gets stuck
- Key bottlenecks and founder dependencies identified
- Practical AI and automation opportunities, with sensible tool suggestions
- Prioritised 90-day action plan with clear next steps
02
From £1,500/month
Fractional Client Operations & Marketing Support
For founders who need an experienced right-hand person to take ongoing ownership of agreed priorities and keep the business moving.
- Client operations and relationship support
- People, project and priority coordination
- Marketing planning and follow-through
- Process improvements, with practical AI and automation where they genuinely help
A senior partner
This is ownership, not general admin.
I’m not a traditional VA, and I’m not there to wait for a daily list of tasks. My role is to understand the bigger picture, make informed decisions and improve the way the business works.
I work best when I can own an area, build strong relationships and make sure things happen.
Why work with me?
Hi, I’m Stacey.
The person who says, “leave it with me.”
I bring the different parts of a growing business together.
I’ve managed senior client relationships and retainers worth more than £11,000 per month, with experience supporting brands including Marks & Spencer Opticians, Scrivens Opticians and Mattioli Woods.
My background spans client services, marketing, strategy and operational delivery. I’m comfortable speaking to clients, working with teams, organising priorities and having the conversations needed to keep everything moving.
“I’m the person who says, leave it with me. And means it.”
Kind words
What it’s like to work with me.
“Anyone fortunate enough to work with Stacey should consider themselves truly lucky. I had the pleasure of being Stacey's client during a period when my brand was undergoing significant internal changes and required substantial guidance and strategic direction. Her support and expertise were instrumental in helping our team navigate through that time.”
“Working with Stacey has been a pleasure. She’s not only extremely knowledgeable and diligent in everything she does but also an excellent team player, always willing to help and support colleagues to find the best solution to our clients’ business problems”
How we get started
Three simple steps.
- 01
Tell me what’s going on
Complete the short enquiry form so I can understand your business, what’s getting stuck and the support you’re looking for.
- 02
We schedule a discovery call
If it looks like a good fit, we’ll arrange a call to talk through your priorities and which way of working together makes sense.
- 03
Onboarding
Once we agree to work together, we’ll confirm the scope and next steps, get the essentials in place and set a start date.
Work with me
Tell me what’s going on in your business.
A few details help me see whether I’m the right person to help. If it looks like a good fit, I’ll be in touch about a call.